Cancellation Policy

At Clocktower Family Dental, we schedule our appointments so that each patient receives the right amount of time to be seen by our doctors and staff. That’s why it is very important that you keep your scheduled appointment with us and arrive on time. We ask our patients to give us 48 hours notice if they cannot keep an appointment. This allows us time to fill our schedule with other patients who may be waiting.

• Standard business hours are considered Monday – Friday from 7:30 a.m. to 5:00 p.m. Any missed or failed hygiene (cleaning) appointments within these hours will be subject to a $50 cancellation fee for every hour booked.
• Failed restorative (doctor) appointments, and any appointments occurring during “prime times” (5:00 – 7:30 p.m. and Saturdays) are subject to a $75 cancellation fee for every hour booked.
• Fees associated with failed appointments are not reimbursable by your insurance company. You will be billed directly.
• A failed appointment is an appointment that is cancelled/rescheduled without 48 hours notice or an appointment where a patient does not show up.
• Patients that arrive more than 10 minutes late to their appointment will be considered no-shows and will be asked to reschedule.
• After three (3) failed appointments, we may require a deposit of up to 100% of your treatment total prior to scheduling, and our practice may choose to terminate its relationship with you.

Patient Conduct & Responsibilities:

All patients, staff members, and visitors in our office are expected to behave in a considerate and respectful manner.

• Patients will treat fellow patients and staff members with kindness, dignity, and respect.
• All patients will use respectful, appropriate language and behavior. Physical or verbal threats or assaults, suggestive or explicit words, phrases, gestures, or actions will not be tolerated.
• Patients have the responsibility to let a staff member know when they don’t understand their treatment plan or cost associated with treatment.
• Patients have the responsibility to ensure that their bill is paid promptly.
• Patients have the responsibility to provide the most accurate and complete information related to their medical history, present complaints, insurance coverage, financial needs, etc.